Warrantied Work

Last week I met with Jimmy who will be overseeing any and all warranty work I need completed on my home. He was prompt, professional and courteous. We went over some paperwork, he explained how things work and told me how to get in contact with him. We also went over a few things in my home that need to be addressed. He made a list and we talked about each and what he would do for each one. Last, we set up a time and date where he could have workers come and complete the work. Its all very straightforward and simple. Im happy with the service Im receiving thus far and am very happy with my home.

Today the crews showed up to complete the work that I asked to have fixed; the ceiling fan on my back porch needed to have the board above it replaced, a couple of my kitchen cabinets needed new skins, a baseboard wasn't painted (primed, but not painted) and the floor in my master bath needed to be caulked where the tile meets the tub. Each crew came in and was in and out fairly quickly. The back patio took the longest and the poor painters have to wait around. However the guys doing the skins in the kitchen worried me most. One of the fellows was having a hard time breathing (perhaps he was asthmatic?) and he was sweating really badly and seeming to not move around well. I was a little nervous that he would keel over in my kitchen. Consequently, he cut the board wrong and then the installer broke it, and low and behold, they'll have to come back again.

Overall this process seems simple and, as long as I keep a list of things I come across that need attention, it will work fine.

Service and Warranty

When my house was being built, I was told more than once that warranty people would be in touch with me about 9 days after closing, and then again a little further out and then around one year and again at 18-months. So far, I haven't heard anything from anyone unless I open my mouth and ask. Thankfully, Raymond, my construction superintendent has been wonderful in that respect. He's truly been a Godsend from day one (er, Day 41, when he came on).

There are still a couple of things needing attention in my house that didn't get completed 100% and that I need to have done before I feel confident that anything else is on my shoulders to take care of. One, the ceiling where my outdoor ceiling fan was installed is still a jagged, gaping hole. It needs to be caulked, painted and make to look finished. Second, beneath the edges of my countertops is simply some random caulking. It needs to be completed so Im happy with how it looks if I happen to be sitting on the floor and look up at it.

I went ahead and inquired on KB's website under "contact" and "warranty service". Im sure someone will get back with me in a timely fashion. They've been stellar in that respect all throughout my experience.